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TERMS AND CONDITIONSFor UK customers; stierna.com is closed for purchases from UK since 7th of November 2024 and we welcome you to shop from our UK dedicated site stierna.co.uk. Click here to get to the site >>>
For returns or questions regarding purchases from stierna.com contact us on info@stierna.com.The extended Christmas return policy is valid from 20 November to 24 December 2024, and you can return or exchange the goods until 8 January 2025.PRICES
For EU countries: prices are displayed in Euro (€) for all countries except Denmark (DK) that is displayed in SEK and statutory VAT (value added tax) is included. Prices do not include the freight cost.For Great Britain (GB) customers until 2024-11-06; prices are displayed in Euro (€) excluded VAT (value added tax) and Duty. Prices do not include the freight cost. Due to Brexit; import VAT and import custom duty will be charged on the order at delivery in Great Britain and is invoiced separately by the transportation company. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently EUR 45 per unclaimed package, when refunding your order.For Norway (NO) customers; Stierna is affiliated to VOEC and therefore, prices below NOK 3 000 are displayed including VAT (value added tax) and paid directly in the webshop. Prices above NOK 3 000 are displayed without VAT, and VAT and import custom duty will be charged on those items at delivery in Norway and is invoiced separately by the transportation company. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Prices do not include the freight cost. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently NOK 450 per unclaimed package, when refunding your order. For USA (US) customers; prices are displayed in US dollar excluded VAT (value added tax) and Duty. Prices do not include the freight cost. Import VAT and import custom duty will be charged on the order at delivery and is invoiced separately by the transportation company. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently USD 45 per unclaimed package, when refunding your order.For all countries outside EU: prices are displayed excluded VAT (value added tax) and Duty. Prices do not include the freight cost. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently EUR 45 per unclaimed package, when refunding your order.SHIPPING AND DELIVERIES
All orders are shipped out from our warehouse in Sweden. For all orders below 200 euro (€) / 2 000 SEK / 2 000 NOK there is a charge that covers dispatch, handling and freight, as listed below:
EU: 9 Euro (€)
DK 99 SEK
NO: 199 NOK
US: 25 USD (€)
AUS / NZ / CA / SG / TW / QA / UAE / TR / CH: 29 euro (€)Free shipping is valid on all orders above 199 euro (€) / 1 999 SEK / 2 000 NOK.Minimum amount per purchase is for EU: 29 euro (€) / DK: 299 SEK / NO: 299 NOK. Minimum amount per purchase is for US: 59 USD / AUS / NZ / CA / SG / TW / QA / UAE / TR / CH: 59 euro (€).When an order is placed and paid, you will receive an order confirmation to your email. Your order will be sent to the address given when placing the order. Orders are processed and sent out within 2 business days, i.e. Monday through Friday, except for public holidays. Orders are delivered with DHL, Fedex or UPS depending on country. Delivery times may vary and depend on destination, but normal delivery time is 3-7 business days.
Customs duties and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.
Packages that are not picked up will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently EUR 45 / SEK 450 / NOK 450 / USD 45 per unclaimed package, when refunding your order.PAYMENT
All credit card payments are handled over secure connections through Klarna. More information can be found on Klarna.com . Only customers with a minimum age of 18 and a residential address within a country listed on our website are able to buy products from stierna.com. If you want to make a purchase from another country, please contact Stierna at info@stierna.comRETURNS, REPLACEMENTS AND REFUNDS
The extended Christmas return policy is valid from 20 November to 24 December 2024, and you can return or exchange the goods until 8 January 2025.We operate an open return policy in accordance with The Distance Contracts Act (2000:274) which states that consumers are entitled to cancel their purchase without cause within 14 days of receipt of goods. For a full refund, excluding shipping charges, items must be in their original condition, un-used, with all labels and tags attached. Shipping charges are non-refundable. In case of returns, the shipping cost is paid by the customer unless the item has been damaged before or during delivery, or there has been some other mistake by our account. If your package is damaged when being delivered, you need to report this to the courier on sight.RETURN ITEM WITHIN EU
You have a 14-day right of withdrawal from the time you receive the item. The shipping cost of the return is 19 EUR / 199 SEK and will be deducted from the amount you are refunded. For us to make the refund, you must complete and attach the return form included in your parcel. Pack the form together with the product - reuse the bag or box in which your product was packed. Then attach the return slip provided by us on your package and book pickup with the transportation company. Refunds of the returned goods will be made after we have received and checked the items. The refund applies to the returned items and shipping charges are non-refundable. We are not responsible for nor accept returns sent other than with the return slip provided by us. If you are lacking a return slip, plese contact customer service.
Return on change
When exchanging, you place a new order on our website and return the original item. The shipping cost of the return is 19 EUR / 199 SEK and will be deducted from the amount you are refunded for your original order. For us to make the refund, you must complete and attach the return form included in your parcel. Pack the form together with the product - reuse the bag or box in which your product was packed. Then attach the return slip on your package and book pickup with the transportation company. Refunds of the returned goods will be made after we have received and checked the items. The refund applies to the returned items and shipping charges are non-refundable. We are not responsible for nor accept returns sent other than with the return slip provided by us. If you are lacking a return slip, plese contact customer service.
In the event that a delivered product is defect, and you discover such defect within three (3) years from your purchase, you can return the product to us. Defects do not include normal wear and tear, aging or damage which is done to the product after the product has been delivered to you. The return of a defect product shall be made as soon as the defect is discovered. In order to return defect products, please contact us at info@stierna.com. Remember that a receipt of the purchase must be presented. If the product, in Stierna’s reasonable opinion, was defect at the time of your purchase Stierna will mend the defect, send you a new product or compensate you by refunding the purchase price (considering the amount of time the product has been in use). CUSTOMER SERVICE
Stierna Equestrian Sportswear AB
Banaliden 1
SE-435 45 Askim
Sverige
Mail: info@stierna.com
Phone + 46 (0) 738 077 044PRIVATE POLICY
We will handle your personal data in connection with your placement of an order. We will store and process your personal data in order to fulfil our obligations towards you according to these Terms and Conditions.
You have the right to request the personal information we have about you at any time. If the personal information should be found to be incorrect, incomplete or inaccurate, you have the right to demand that the personal information is corrected or deleted.
For requests concerning your personal information, send an e-mail to info@stierna.com.Controller of personal data:
Stierna Equestrian Sportswear AB
Address:
Banaliden 1
436 45 Askim
Sweden
E-mail: info@stierna.com
Phone: +46 738 077 044
Organisation no.: 556977-4812, Bolagsverket (Swedish Companies Registration Office)
VAT No SE556977481201
COOKIES
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Stierna uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Session cookies are stored temporarily and disappear when you close your browser session. In this web shop, session cookies are used to keep track of your shopping cart and what pages and products you have visited to give you a better customer experience and support. You can easily erase cookies from your computer or mobile device using your browser.FORCE MAJEURE
If Stierna fails to comply with its obligations according to these General Terms and Conditions because of unusual adverse circumstances outside of its control due to Force Majeure, Stierna will not be responsible for the consequences. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.CONFLICT RESOLUTION AND GOVERNING LAW
Any dispute, controversy or claim arising out of, or in connection with, an agreement entered into under these General Terms and Conditions, or the breach, termination or invalidity thereof, shall be exclusively settled by the courts of Sweden, with the district court of Göteborg as the court of the first instance. Governing law shall be the laws of Sweden, excluding its conflict of laws principles providing for the application of the laws of any other jurisdiction.
For returns or questions regarding purchases from stierna.com contact us on info@stierna.com.The extended Christmas return policy is valid from 20 November to 24 December 2024, and you can return or exchange the goods until 8 January 2025.PRICES
For EU countries: prices are displayed in Euro (€) for all countries except Denmark (DK) that is displayed in SEK and statutory VAT (value added tax) is included. Prices do not include the freight cost.For Great Britain (GB) customers until 2024-11-06; prices are displayed in Euro (€) excluded VAT (value added tax) and Duty. Prices do not include the freight cost. Due to Brexit; import VAT and import custom duty will be charged on the order at delivery in Great Britain and is invoiced separately by the transportation company. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently EUR 45 per unclaimed package, when refunding your order.For Norway (NO) customers; Stierna is affiliated to VOEC and therefore, prices below NOK 3 000 are displayed including VAT (value added tax) and paid directly in the webshop. Prices above NOK 3 000 are displayed without VAT, and VAT and import custom duty will be charged on those items at delivery in Norway and is invoiced separately by the transportation company. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Prices do not include the freight cost. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently NOK 450 per unclaimed package, when refunding your order. For USA (US) customers; prices are displayed in US dollar excluded VAT (value added tax) and Duty. Prices do not include the freight cost. Import VAT and import custom duty will be charged on the order at delivery and is invoiced separately by the transportation company. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently USD 45 per unclaimed package, when refunding your order.For all countries outside EU: prices are displayed excluded VAT (value added tax) and Duty. Prices do not include the freight cost. Customs duty and import VAT and any other expenses associated with the import are not controlled by Stierna nor included in the freight fee charged by Stierna and is the responsibility of the customer to pay. Packages that are not picked up or refused at delivery will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently EUR 45 per unclaimed package, when refunding your order.SHIPPING AND DELIVERIES
All orders are shipped out from our warehouse in Sweden. For all orders below 200 euro (€) / 2 000 SEK / 2 000 NOK there is a charge that covers dispatch, handling and freight, as listed below:
EU: 9 Euro (€)
DK 99 SEK
NO: 199 NOK
US: 25 USD (€)
AUS / NZ / CA / SG / TW / QA / UAE / TR / CH: 29 euro (€)Free shipping is valid on all orders above 199 euro (€) / 1 999 SEK / 2 000 NOK.Minimum amount per purchase is for EU: 29 euro (€) / DK: 299 SEK / NO: 299 NOK. Minimum amount per purchase is for US: 59 USD / AUS / NZ / CA / SG / TW / QA / UAE / TR / CH: 59 euro (€).When an order is placed and paid, you will receive an order confirmation to your email. Your order will be sent to the address given when placing the order. Orders are processed and sent out within 2 business days, i.e. Monday through Friday, except for public holidays. Orders are delivered with DHL, Fedex or UPS depending on country. Delivery times may vary and depend on destination, but normal delivery time is 3-7 business days.
Customs duties and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.
Packages that are not picked up will be returned to us and we reserve the right to charge you costs for return shipping and handling fee, currently EUR 45 / SEK 450 / NOK 450 / USD 45 per unclaimed package, when refunding your order.PAYMENT
All credit card payments are handled over secure connections through Klarna. More information can be found on Klarna.com . Only customers with a minimum age of 18 and a residential address within a country listed on our website are able to buy products from stierna.com. If you want to make a purchase from another country, please contact Stierna at info@stierna.comRETURNS, REPLACEMENTS AND REFUNDS
The extended Christmas return policy is valid from 20 November to 24 December 2024, and you can return or exchange the goods until 8 January 2025.We operate an open return policy in accordance with The Distance Contracts Act (2000:274) which states that consumers are entitled to cancel their purchase without cause within 14 days of receipt of goods. For a full refund, excluding shipping charges, items must be in their original condition, un-used, with all labels and tags attached. Shipping charges are non-refundable. In case of returns, the shipping cost is paid by the customer unless the item has been damaged before or during delivery, or there has been some other mistake by our account. If your package is damaged when being delivered, you need to report this to the courier on sight.RETURN ITEM WITHIN EU
You have a 14-day right of withdrawal from the time you receive the item. The shipping cost of the return is 19 EUR / 199 SEK and will be deducted from the amount you are refunded. For us to make the refund, you must complete and attach the return form included in your parcel. Pack the form together with the product - reuse the bag or box in which your product was packed. Then attach the return slip provided by us on your package and book pickup with the transportation company. Refunds of the returned goods will be made after we have received and checked the items. The refund applies to the returned items and shipping charges are non-refundable. We are not responsible for nor accept returns sent other than with the return slip provided by us. If you are lacking a return slip, plese contact customer service.
Return on change
When exchanging, you place a new order on our website and return the original item. The shipping cost of the return is 19 EUR / 199 SEK and will be deducted from the amount you are refunded for your original order. For us to make the refund, you must complete and attach the return form included in your parcel. Pack the form together with the product - reuse the bag or box in which your product was packed. Then attach the return slip on your package and book pickup with the transportation company. Refunds of the returned goods will be made after we have received and checked the items. The refund applies to the returned items and shipping charges are non-refundable. We are not responsible for nor accept returns sent other than with the return slip provided by us. If you are lacking a return slip, plese contact customer service.
RETURN ITEM FROM A NON-EU COUNTRY
You have a 14-day right of withdrawal from the time you receive the item. The shipping cost of the return is 19 EUR / 199 SEK and will be deducted from the amount you are refunded. Contact us on info@stierna.com or reply to the order confirmation mail you received when placing your order and we will mail you a proforma invoice that is needed for the return. For us to make the refund, you must complete and attach the return form included in your parcel. Pack the form together with the product - reuse the bag or box in which your product was packed. Then attach the return slip on your package, print out three (3) copies of the proforma invoice and book pickup with the nominated transportation company or leave at your nearest service point. The proforma invoice must be handed over along with the package. Refunds of the returned goods will be made after we have received and checked the items. The refund applies to the returned items and shipping charges are non-refundable. We are not responsible for nor accept returns sent other than with the return slip provided by us. If you are lacking a return slip, plese contact customer service.
Return on change
When exchanging, you place a new order on our website and return the original item. The shipping cost of the return is 19 EUR / 199 SEK / 199 NOK / 19 USD and will be deducted from the amount you are refunded. Contact us on info@stierna.com or reply to the order confirmation mail you received when placing your order and we will mail you a proforma invoice that is needed for the return. For us to make the refund, you must complete and attach the return form included in your parcel. Pack the form together with the product - reuse the bag or box in which your product was packed. Then attach the return slip on your package, print out three (3) copies of the proforma invoice and book pickup with the nominated transportation company or leave at your nearest service point. The proforma invoice must be handed over along with the package. Refunds of the returned goods will be made after we have received and checked the items. The refund applies to the returned items and shipping charges are non-refundable.We are not responsible for nor accept returns sent other than with the return slip provided by us. If you are lacking a return slip, plese contact customer service.
In the event that a delivered product is defect, and you discover such defect within three (3) years from your purchase, you can return the product to us. Defects do not include normal wear and tear, aging or damage which is done to the product after the product has been delivered to you. The return of a defect product shall be made as soon as the defect is discovered. In order to return defect products, please contact us at info@stierna.com. Remember that a receipt of the purchase must be presented. If the product, in Stierna’s reasonable opinion, was defect at the time of your purchase Stierna will mend the defect, send you a new product or compensate you by refunding the purchase price (considering the amount of time the product has been in use). CUSTOMER SERVICE
Stierna Equestrian Sportswear AB
Banaliden 1
SE-435 45 Askim
Sverige
Mail: info@stierna.com
Phone + 46 (0) 738 077 044PRIVATE POLICY
We will handle your personal data in connection with your placement of an order. We will store and process your personal data in order to fulfil our obligations towards you according to these Terms and Conditions.
You have the right to request the personal information we have about you at any time. If the personal information should be found to be incorrect, incomplete or inaccurate, you have the right to demand that the personal information is corrected or deleted.
For requests concerning your personal information, send an e-mail to info@stierna.com.Controller of personal data:
Stierna Equestrian Sportswear AB
Address:
Banaliden 1
436 45 Askim
Sweden
E-mail: info@stierna.com
Phone: +46 738 077 044
Organisation no.: 556977-4812, Bolagsverket (Swedish Companies Registration Office)
VAT No SE556977481201
COOKIES
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Stierna uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.
There are two types of cookies: permanent and temporary (session cookies). Session cookies are stored temporarily and disappear when you close your browser session. In this web shop, session cookies are used to keep track of your shopping cart and what pages and products you have visited to give you a better customer experience and support. You can easily erase cookies from your computer or mobile device using your browser.FORCE MAJEURE
If Stierna fails to comply with its obligations according to these General Terms and Conditions because of unusual adverse circumstances outside of its control due to Force Majeure, Stierna will not be responsible for the consequences. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.CONFLICT RESOLUTION AND GOVERNING LAW
Any dispute, controversy or claim arising out of, or in connection with, an agreement entered into under these General Terms and Conditions, or the breach, termination or invalidity thereof, shall be exclusively settled by the courts of Sweden, with the district court of Göteborg as the court of the first instance. Governing law shall be the laws of Sweden, excluding its conflict of laws principles providing for the application of the laws of any other jurisdiction.